Screen frozen while connecting to wifi

[Anonymous User]

While connecting to wifi it's all ok but won't return to home page or back space

[SeeMoreDigital]

Hi and welcome to the forum @Anonymous User,

Sorry to hear you're having problems. First things first: -

• What's the make and model number of the device(s) you're using to access and play NOW TV content?
  [ie: a NOW TV 'black' box, a NOW TV 'white' box or a NOW TV 'Smart' box. Or a 'Games Console' of some type, a 'Set Top Box' of some type, a 'Smartphone' of some type, a 'Tablet' of some type, a 'Windows PC', a 'Mac' computer or another type of device]
• If you are using a computer, what's the operating system version?
• Are you accessing the NOW TV service from within the UK or Éire?
• How is your NOW TV playback device connected to the internet. Is it via a hard-wired or wireless (WiFi) ethernet connection?
• If you are using a wireless (WiFi) ethernet connection, have you selected your routers 2.4GHz or 5GHz frequency band/channel option?
• What things have you already tried to get your NOW TV playback device working again?

Sufficed to say, the more detailed information you are able to provide, the easier it will be for us NOW TV forum members and/or a NOW TV Team member to work out a solution for you!

Cheers

[Anonymous User]

Hi it's a black box, when I set up the wired or wifi connection the box won't return to home page even through I have a connection

[SeeMoreDigital]

Hi @Anonymous User,

If you haven't done-so already, try resetting your box. Here's a link to: How to reset your NOW TV Box

Cheers

[Anonymous User]

Yea tried that and still won't work also unplugged all the cables etc and let overnight still won't work, the remote works as I can see it blinking