cancel
Showing results for 
Search instead for 
Did you mean: 
Anonymous User
Not applicable

Cookies settings

I keep getting a cookies settings notice on my now tv screen but when I try to press allow, nothing happens so basically the screen is now frozen and I cannot access anything. I've tried  resets and other options. Nothing happens. This is the second time in a month I've had problems with now service and I missed most of a football match. Tried to complain but fobbed off with rubbish.  Is this because I'm not a regular subscriber.  Terrible service.

1 ACCEPTED SOLUTION
schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

This person on the link thread below had the same issue.

 

https://community.nowtv.com/t5/NOW-TV-Smart-Box/Cookie-consent/m-p/579597#M8587 

 

Give it say five minutes and try it again and if the remote still doesn't respond, try taking the batteries out, power down the Stick / box, re-power back on and re-insert the old batteries or try new fresh batteries.

 

I had the same message on my NOW Stick, but my remote responded fine and enabled me to get past the Cookies message on the television screen.

View solution in original post

1 REPLY 1
schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

This person on the link thread below had the same issue.

 

https://community.nowtv.com/t5/NOW-TV-Smart-Box/Cookie-consent/m-p/579597#M8587 

 

Give it say five minutes and try it again and if the remote still doesn't respond, try taking the batteries out, power down the Stick / box, re-power back on and re-insert the old batteries or try new fresh batteries.

 

I had the same message on my NOW Stick, but my remote responded fine and enabled me to get past the Cookies message on the television screen.