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GRAMPS1
Advocate

Frozen Home Screen.

I use a Now tv stick on my kitchen tv. It’s been fine for months but recently I get as far as loading the Home Screen but can’t get any further. The screen appears to be frozen. Can anyone help?

4 Replies
gavs82008
Legend 5
Legend 5

@GRAMPS1 

Might seem elementary, have you tried another HDMI port on the TV?

FYI that I do not work for NOW, just a NOW customer trying to help
schnapps
Legend 5
Legend 5

Hi @GRAMPS1 

 

What happens if you try the Stick on another television in the home has a temporary test ?

 

Maybe try steps 1, 6 & 2 in that order from the link guide below.

 

https://help.nowtv.com/article/troubleshooting-now-tv-box-stick 

schnapps
Legend 5
Legend 5

Hi @GRAMPS1 

 

Another thing that might be worth trying if you haven't done it yet is to replace the batteries on the NowTV remote.

 

GRAMPS1
Advocate

Thanks Schnapps,
I’ll give it a try in the morning.