cancel
Showing results for 
Search instead for 
Did you mean: 
Anonymous User
Not applicable

Frozen Home Screen.

I use a Now tv stick on my kitchen tv. It’s been fine for months but recently I get as far as loading the Home Screen but can’t get any further. The screen appears to be frozen. Can anyone help?

4 Replies
gavs82008
Legend 5
Legend 5

@Anonymous User 

Might seem elementary, have you tried another HDMI port on the TV?

FYI that I do not work for NOW, just a NOW customer trying to help
schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

What happens if you try the Stick on another television in the home has a temporary test ?

 

Maybe try steps 1, 6 & 2 in that order from the link guide below.

 

https://help.nowtv.com/article/troubleshooting-now-tv-box-stick 

schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

Another thing that might be worth trying if you haven't done it yet is to replace the batteries on the NowTV remote.

 

Anonymous User
Not applicable

Thanks Schnapps,
I’ll give it a try in the morning.