Hi, I've had issues for the last 24 hours watching NowTV on both my black box and Roku box. The home screen on the black box is just spinning circles and when I go to NowTV through my apps, it opens briefly and crashes on both players. I've done factory resets and software updates but nothing has worked, and while I understand the circumstances there is no support available at all. The fact that it's both players means I'm thinking the issue is NowTV not the boxes- all other apps are working, and NowTV is working on my phone. Please help!
Yep, same problem on now TV stick. App on TV works fine but not on the stick which I prefer as voice control. All apps on the stick work fine until you open My TV on the Now TV app then it crashes. After that even the main homescreen won't load. Not internet related
This is exactly the issue I have with mine.
Only thing that I have found is to reset network settings when I reconnect I get the home page once but then it disappears.
Would love some help with this as no other TV available during lockdown now.
I have just cancelled a sports pass and this loss of TV coincides with it.
Yep same issue. Loads for a second then goes back to the main menu. Done resets and all other apps and devices are working. No help online, hopefully it will get fixed. At least it seems to be a system failure rather than just me!
@Anonymous User have you tried to play programs using the search app.
I.e. do not load the nowtv app. Use search to find programs or films and then watch directly..... Does this work for you.
I have had this same problem on the box for last 2 days, tried reset soft and hard, nothing. You can search for programs, but what about live tv?
Has anyone got an actual fix?
Also, can you go back to a previous version of the software?