I have 2 black boxes in 2 different rooms. One is working fine but the main living room box picks up the wireless signal but no internet connection, error 009. I’ve tried all suggestions including secret screens to no avail. Please help
This will tell you whether the problem lies with the box or the location, depending on whether the problem moves or not.
Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.