21-08-2017 21:07
21-08-2017 21:09
Hi and welcome to the forum @Anonymous User,
First things first. Can you please confirm the model of your NOW TV playback device?
Is it the NOW TV 'white' (Roku LT) box? Which looks like this: -
Is it the NOW TV 'black' (4200SK - Roku 3) box? Which looks like this: -
Is it the NOW TV 'smart' (4500SK - NOW TV) box? Which looks like this: -
Cheers
21-08-2017 21:11
@Anonymous User
You could try these suggestions in my post on this linked thread below (might be worth a shot if you haven't tried all of them).
https://community.nowtv.com/t5/NOW-TV-Box-black/No-sound-from-my-tv/m-p/439138#M10335
21-08-2017 21:25
21-08-2017 21:30 - edited 21-08-2017 21:31
@Anonymous User wrote:
Hi and thank you. It is the black box we have. Thank you again
Hi @Anonymous User,
As you can see your new topic (along with any replies) has been moved out of the forums 'NOW TV Smart Box' sub-section and into the dedicated NOW TV Box (black) sub-section...
Out of interest. What's the make and model number of your TV?
Cheers
21-08-2017 21:28
21-08-2017 21:35
@Anonymous User
Perhaps try a forced software update on the box, by pressing the following buttons on the RC.
Home X 5, FF >> X 3, RW << X 2 (times) bit of a long shot but worth a try.
21-08-2017 21:33
21-08-2017 21:38
@Anonymous User wrote:
Our TV is a non smart Goldman's tv that is over 5 years old. DTV works fine and the DVD player works fine. We only have one HDMI port but have tried another cable.
Hi @Anonymous User,
If your TV only has one HDMI input, how do you select between devices? If it's through an HDMI switch what happens if you directly connect your 'black' box to your TV?
Cheers
21-08-2017 21:44