02-12-2015 18:31
I've reset my password TWICE and can login on my laptop and smart phone no problem but my NOWTV box is freaking out and keeps telling me it's the incorrect password.
Even reset the box and NOTHING.
Anyone else having these issues? Seems like it has happened before.
Thanks,
alyssa
26-02-2016 19:33
I COULD NOT AGREE WITH YOU MORE, NO CUSTOMER SERVICE NOW I HAVE A PRODUCT I CANT EVEN USE
29-02-2016 13:48
Hi @Anonymous User,
Thanks for posting.
I can see we have emailed you regarding this and are currently awaiting your response.
If you havn't received the email please let us know here.
Thanks
Simon
NOW TV Team
30-03-2016 15:49
I wonder if this will help? I received a new black box as a gift 3 days ago and (despite a borrowed white one working perfectly on first connection) had the error message " cannot connect to local network" or words to that effect. It had picked up the wifi network but not the next one in the list. I have a Virgin superhub. I went to the forums and saw that this had caused a lot of problems to a lot of people. I worked through the various suggestions about disabling the 'Ping' and setting up a Guest Network etc., and was very frustrated by the waste of a couple of hours of my time. THEN, returning this morning to the problem, I noted item 6 on the Nowtv troubleshooting page......update software! As the gadget was new I expected this to be a further wasted effort but Lo and Behold there WAS a substantial update which downloaded and Bingo! Smooth connection achieved. So I have learned a lesson or two here and hope others may benefit.
29-02-2016 13:44
Hi @Anonymous User,
Thanks for posting.
I believe you have now sorted this issue and found where you were going wrong.
I'm sorry you feel that way. Once you contact us we do get back to you as soon as we can.
Thanks
Simon
NOW TV Team
02-12-2015 18:55
02-12-2015 19:01
Im having the exact same problem tonight, I am able to log in on other devices such as phone and tablet but it will just not let me log in on the box. Could they be having a glitch? Its VERY frustrating. And i thought i was the only one having the problem 😕
02-12-2015 19:02
02-12-2015 19:05
02-12-2015 19:11