08-09-2020 19:51
After the software update the blue screen flashes are getting so bad watching anything is pointless as the loss of picture blue screen flash gets so annoying that my subscription is being cancelled as this is not as advertised and not up to the standard the only way to get this problem fixed is to stop paying on mass then it would be fixed fast
19-09-2020 8:33
Hi @Anonymous User
Have you temporarily tried forcing 720p under the Display settings on your box to see if that stops the intermittent blue flashing screen until NowTV fixes the issue.
I don't know if forcing 720p on the box will help or not, but worth a try if you haven't tried it already.
BTW - A cracking TV you have there 👍, would love to own an OLED TV (especially a Panasonic) but the prices are still outside my financial reach 😢.
19-09-2020 8:38
21-09-2020 12:10
@Anonymous User @Anonymous User @Anonymous User
We're sorry that you're experiencing this issue, our teams are working hard to get to the bottom of this.
To help our teams with the investigation can we ask you to provide the following infomation:
Thanks
Simon
21-09-2020 16:07
16-09-2020 10:44 - edited 16-09-2020 10:47
Hi @Saint1976
Thanks for that, though it would still be interesting what TV make and model forum members are using and any other relevant information to see if there is a common denominator (apart from NowTV).
My Panasonic 4K television always seemed to get the HDCP error message for a split second when ever NowTV pushed out a new software version.
Where I have reported the problem over the years to NowTV.
16-09-2020 10:53
@schnapps someone did mention they're using a 'non-smart' TV so I'm wondering if it's the NowTV devices screen settings. It's been a while since I set my boxes up but they're both set to auto detect. That would also bring 'boost' into the equation and whether people are trying to output 1080i when only 720p is available to them.
10-11-2020 22:21
I have had this blue flashing screen since the upgrade. It disappears for a while you unplug it then plug it back in, but then returns.
It lasts 1-2 seconds and is very annoying!
I have a Panasonic Smart TV too
30-10-2020 19:06
We are now getting this, Sony TV and using a box. Its driving us mad its needs sorting !
18-12-2020 19:45
I have the same issue. My tv is an LG and I have a now tv black box. The screen keeps turning blue when I’m watching!
01-10-2020 20:11
also getting the very annoying blue screen both fir short and long periods, the update has caused this as no issue previously.
also hate the new screen layout can’t find anything, takes ages to find anything, looses the last episode I watched, all in all not a great setup.
I considered upgrading to the stick but haven’t got it for two reasons
1) I shouldn’t have to replace tech because of a software update
2) how do I know it won’t be the same?
So Now TV do what I pay for along with my subscriptions and fix the problem, it’s clearly been caused by your upgrade.
I don’t need to add pictures or record the problem you know it exists, just fix it please.