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PF59
Mentor

Blue streaks/tinge on my tv screen

Hi, My TV screen suddenly has blue streaks/tinge. I don't know how to get that fixed. I've noticed when I switch TV on, the connection is initially a bit slow and there's buffering before  Now connects. Tried to reset but no change.  Do I need a replacement, newer version of NOW TV Box?Has anyone else had this problem? Thanks for your help

4 REPLIES 4
gavs82008
Legend 5
Legend 5

@PF59 

Outside of a new HDMI cable you could try a factory reset to the box.
https://help.nowtv.com/article/hard-factory-reset-now-box-stick

As for a new box, you’ll be beyond lucky as they no longer make them never mind sell them. All you’d need is either Amazon fire or Roku stick. Either way as long as it’s listed on this link.

https://help.nowtv.com/article/what-devices-can-i-use-to-watch-now

FYI that I do not work for NOW, just a NOW customer trying to help
schnapps
Legend 5
Legend 5

Hi @PF59 

Also try a different HDMI port on your television and if you have another television in the home, as a temporary test try the NOW box on your other TV to see if the same picture issue is happening.

If that doesn't help, then try step 6 on this linked article below (update the software even if it's on the same version number).

https://help.nowtv.com/article/troubleshooting-steps-for-the-roku-player 

Nitro
Scholar 2

Are you watching a sports channel? Could just be the watermarking protection?

If it's on all channels, i suggest getting a new HDMI cable, probs one capable of doing 2.2 handshake.

RoyB
Legend

@PF59 

Try it on broadcast channels also. If it’s still doing it there, it’s the TV that has the problem.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.