03-04-2016 24:20 - edited 03-04-2016 24:23
Just started my trial and the app doesn't work with my MXQ box.
It isn't rooted, so the "how to unroot" guide doesn't work (when i open supersu it tells me there is no su binary installed and i need to root my device to make it work.)
Do i have to buy nowtv hardware to make this work?
Netflix and BBC iplayer work fine.
05-07-2016 22:22
@Anonymous User unfortunately cheap Chinese phones often come with security holes in them which stop the NOW TV app from running.
This guide to removing root might help http://community.nowtv.com/t5/Android/Android-Frequently-Asked-Questions/m-p/279703#M2188
05-07-2016 22:28
22-04-2019 24:14
Hi I saw your having trouble viewing vids on your now TV and your using SuperSU I had the same problem all you gotta do is uninstall the SuperSU app and then it should work as it worked for me hope this helps
22-04-2019 24:16
Hi I saw your having trouble viewing vids on your now TV and your using SuperSU I had the same problem all you gotta do is uninstall the SuperSU app and then it should work as it worked for me hope this helps and if anyone else uses SuperSU just delete it and then check now TV again I bet it will work
06-07-2016 12:13
Hi @Anonymous User,
Thanks for your post.
Unfortunately this device does not support NOW TV as it could be modfied or rooted in some way.
To see a full list of devices we do support on NOW TV please click here.
Thanks,
Seema
NOW TV Team
07-05-2017 8:54
I'm getting this message every time I try to play a movie yet it's not been rooted.
The device was brought brand new by myself so I know that for a fact, yet I have installed SuperSU like suggested and that came up with the message that it needs a rooted device.
I have had NowTV play on this device before and the only thing I've done since then is uninstall the app, then reinstall it.
Help Please!
07-05-2017 9:18
12-05-2017 9:18
12-05-2017 9:19
And also...
12-05-2017 9:20
I also read the thread which mine has been combined with and none of the advice worked which is why I started a new thread