08-08-2016 12:20
21-03-2016 21:14
Hi,
Despite a strong Wifi signal, and perfect streaming from other services (Iplayer, Netflix, Amazon Prime, Google Play), my NowTV app continuously drops out of playback and errors with a 'Wifi network iunavailable' error.,
I have an iPhone 6s, and IOS 9.2.1 installed.
This has always happened, and also happens even when sitting right under the wifi router.
As I said, no other service on the same device has the same issue.
I have even tried a different wifi router and I get the same issue.
I dont get drop outs when playing through my Roku , just with the iOS version.
I have turned off mobile data streaming, so it only has Wifi.
The signal meter never drops off - always at least 3-4 bars.
Anyone else experience this?
21-03-2016 22:13 - edited 21-03-2016 22:16
@Anonymous User Hello 🙂
Try uninstalling and reinstalling the app as that can help.
Have you tried doing a general reset or even a factory reset on your iPhone?
You can also live chat the team for more help:
http://help.nowtv.com/article/None-of-the-above
Scroll to the bottom and click the blue contact us button. On the next page, click on live chat.
22-03-2016 10:11
hi,
Reinstalled the app a few times.
Does it on iPad too, so nothing to do with the phone.
08-08-2016 12:56
10-08-2016 11:43
20-08-2016 21:43
@Anonymous User wrote:Hi @Anonymous User
I have replied to your other post.
Thanks
Andy
I have the same issue, what's the solution please?
24-08-2016 11:12
Hi @Anonymous User
I have moved your post into the same thread as other users reporting this.
Our teams are investigating the issue and as soon as I have an update will let you all know.
Thanks
Andy
01-09-2016 10:19
Hi All,
I have chased our teams again today for an update to this issue.
Sorry for the delay.
Thanks
Andy
10-08-2016 11:40
Hi @Anonymous User
Thanks very much for your feedback, I will pass this on for you.
When you say that your using the latest version of iOS is this the iOS 10 Beta ? Or still iOS 9 ?
Reason i'm asking is that we don't support iOS 10 at the moment.
If you could let us know.
Thanks
Andy