Poor picture on iPad but good on iPhone

[Anonymous User]

Im having an issue where the quality of the stream on the app on my iPad is terrible, unwatchable in fact, but when I stream on my iPhone I get a crystal clear picture. So it can’t be my broadband or Wi-Fi.

any ideas how to fix this?

[schnapps]

Hi @Anonymous User 

I don't own an iPad or iPhone, but on the iPad have you gone into the My Account section on the NOW App to make sure the streaming quality is standard and not set to low ?

if that's not the problem, maybe try a fresh NOW App download from your iPad Apps Store and after the download, power down the iPad and try again.

[Anonymous User]

I’ve done all that

[schnapps]

Hi @Anonymous User 

Then see if another forum member who uses an iPad has any other ideas.

Or get in touch with NOW live chat.

[gavs82008]

@Anonymous User @schnapps 

Today I was watching the Harry Potter reunion on the iPad streaming and literally no issues. 

Is your iPad iOS fully updated? 

Have you tried to download the content and watching via the download?

[Anonymous User]

Yes ipad is fully up to date. I’m trying to watch live sport so download isn’t an option.

[Anonymous User]

So I think I’ve managed to fix it. Just posting the solution in case anyone else has the same issue and finds this in a search.

Not sure why but I had background app refresh switched off on my iPad but on on my iPhone. Switched it on on the iPad and it seems to have solved it. 

Thanks everyone who took the time to reply and make suggestions.