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iPhone, iPod, and iPad - Frequently Asked Questions

We've compiled a few of the questions you've asked us about iOS into this quick and easy topic.   How to get NOW TV on iOS Follow these steps to get NOW Tv on iOS.   Error Messages on iOS A list of error messages and what to do if you receive them.  ...

Want to get pre-release builds first? - Join our Beta group!

Do you want to get the early release builds of the NOW TV iOS Application, before anyone else? Then join our Beta group, just follow these simple setups:   Send an email containing your NOW TV Login ID & iTunes email ID to, wi...

Karl-F by Community Manager
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  • 3 thanks

Resolved! 8 month mobile membership not showing up

Hi Just brought a 24 hour sports day membership it said that it came with an 8 month sports mobile pass, but now I’ve got it, the confirmation email says nothing about the extra 8 month membership? when I log into the app it says membership “ready to...

Dtulett by Advocate
  • 1 replies
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Annoying (incorrect) concurrency error

I have the NOW TV app on my Android 11 phone and a Sports subscription but I don't have the Boost.I have two Chromecasts, one upstairs and one downstairs. After I have finished watching upstairs I select "stop casting" in the app. When I go downstair...

SRFman by Mentor
  • 7 replies
  • 6 thanks

8 month free membership not working

I paid recently for the day pass that also comes with the 8 month free membership (sport) but I've tried to watch a game today and it's saying I don't have the sport membership (when I got an email saying it was all set up and I can watch from the 7t...


Hi I've set up is tv on my hawawei, I'm paying the 5.99 cinema/entertainmentI went on to watch the new wonder woman and I get a message saying that I need a Now cinema membership but I'm already signed up for it so why can't I watch it? 

Incorrect Username/Password

I keep getting this message about an incorrect username/password when trying to log in on my app on my phone. However I am using the same information to login to the accont now on the website and typing then exactly the same. Which means I know I hav...

Resolved! 8 months Mobile Month Membership

Hi, I bought a £9.98 day pass last Sunday and it included an 8 months Mobile MonthMembership.  I’ve been trying since 5pm to watch a PL game to no avail .   I don’t understand it ?? I even took a screen shot just to be sure I’d read it right.  Anyway...

On demand sport missing

Anyone missing On Demand sport from their mobile device (Android). It disappeared last night, deleted app and reinstalled with no success.  


Mobile Pass not showing

So last week I purchased the Day Pass with 8 months sky mobile included. I used the Day Pass no problem last week but I’m trying to use the mobile pass but can’t find any sign of it. Any ideas to how I can find/activate it?Thank you!

Chromecast from iPhone not working

Hi Folks, wondering if someone can help. i’m trying to Chromecast from my iPhone XR to my tv. Frustratingly it’s not working. the Chromecast icon shows itself, and when I press it, it says ‘connect to device’ but displays no devices. I was told on a ...