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Mobile

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iPhone, iPod, and iPad - Frequently Asked Questions

We've compiled a few of the questions you've asked us about iOS into this quick and easy topic.   How to get NOW TV on iOS Follow these steps to get NOW Tv on iOS.   Error Messages on iOS A list of error messages and what to do if you receive them.  ...

Want to get pre-release builds first? - Join our Beta group!

Do you want to get the early release builds of the NOW TV iOS Application, before anyone else? Then join our Beta group, just follow these simple setups:   Send an email containing your NOW TV Login ID & iTunes email ID to NowTViOSFeedback@sky.uk, wi...

Karl-F by Community Manager
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Not playing content

Hi everyone I am having trouble with the app on my I phone, no error code just buffering circle when trying to watch any content. I uninstalled app, re set router and cleared cookies still not working. Any help appreciated 

Two issues with the iPhone app.

Is there any for subtitles to be on automatically, everytime I want to play a film I have to select them on again, which if I am diping in and out of a film is annoying.Somtimes the app will just lose your poistion of a film.

Can't sign on onto my mobile

I have a Now account but can't sign in onto my account on my Samsung S21. I get the following message "you don't have an account for this region. Please download the correct app for your region and try signing in again" The thing is I bought the phon...

Expired downloads taking up space

I downloaded some episodes to watch offline on the Android app, but they expired due to the show being no longer available on Now. However, they still appear to take up space on Now app (12.12GB used with no accessible downloads available), and I can...

Timewarp by Advocate
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  • 4 replies
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Cannot watch any show on iPad iOS 15 part 2

This is an update to a similar issue I had yesterday that I thought was resolved whereby on tapping on a show to watch I get an error message that the app cannot stream media currently. The community advice yesterday was to update my iPad to the late...

Resolved! Cannot watch any show on iPad iOS 15 as of 4 days ago

This is my main device (iPad pro running ios15.2.1)  my partner has an iPad, on iOS 14, no issues. I cannot watch anything on the app as of past 4 days, I’ve deleted app twice same issue. App itself works until I click into a show then same error eac...

Sky Sports News issues?

Just watching Jeff and the gang as per on Saturday on my iPad, unusual block-outs and pixelation occurring, fleeting and nothing serious, but annoying nonetheless. Wondering if anyone else was experiencing this? Ta.

redchiz1 by Champion 2
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Resolved! Can’t pay for passes

Hi can anyone help I recently signed up to now tv app while trying to link card and paying for the latest offer I keep getting a sorry something went wrong message any help would be appreciated 

Poor picture on iPad but good on iPhone

Im having an issue where the quality of the stream on the app on my iPad is terrible, unwatchable in fact, but when I stream on my iPhone I get a crystal clear picture. So it can’t be my broadband or Wi-Fi.any ideas how to fix this?

Network Problem - cannot Connect

I have an error message immediately I open the app; not even trying to cast or play back anything. It reports I am not on the network but I am; all other apps work fine including Netflix, Prime, BritBox, etc. I uninstalled, restarted all devices, rei...