Android - Sign in issues

[Karl-F]

If you're having trouble signing into the NOW TV app on your Android device and you have reset your password, please let us know the error you are having here. 

[Anonymous User]

No update. I'm on version 4.8

[Anonymous User]

Hi, I can't sign into my Now TV app on my Samsung Galaxy Tab A. It was working fine at first then it asked for me to sign in again. Now I cannot access through the app even though my sign in is recognised in the browser. I am in the UK linked via WiFi to Virgin broadband and have uninstalled the app and deleted the data in my settings a number of times. I keep receiving the message that my log in is incorrect. 

Thanks for your help.

[Anonymous User]

Hi

Having the same problem as other users.

Can't sign in - get the message your sign in details are incorrect. please try again. 

I've tried changing password and removing and reinstalling app.

So I can't log in on my samsung galaxy and my husband can't log in on his ipad!  I can watch on the computer just fine.

Please help!!

Thanks!

[Karl-F]

Hi @Anonymous User, @Anonymous User and @Anonymous User, 

Can you please let us know if you have recently updated your device to Version 4.9? 

Thanks, 

Karl

[Anonymous User]

Hi
Not sure what that means but haven't updated anything...
Also my ipad isn't working. Same problem.
My samsung is version 5.0.1 (i think)
Please please help! I never watch on the computer only devices!
Thanks so much.

[Anonymous User]

Hi Karl

I believe so as I reinstalled the app. Realised it was due to me being
outside the UK it wasn't working. I've now logged in ok as back in the UK.

Think that maybe you should change the error message if people are trying
to log in outside the UK. It's bit frustrating when says user details
incorrect when they are not. Would save alot of people posting etc.

[Anonymous User]

Thanks Andy. Everything is working perfectly well now. Had to reset my sky broadband. Cheers

[Anonymous User]

I did the same as dannyboy77 and resetmy broadband. It now works! Thanks!!

[Anonymous User]

I am having trouble signing in. Had to change my password about 3 times now!!

[Anonymous User]

Hi @Anonymous User

Sorry to hear this.

Can you confirm that you are within the UK and not using a modified device or VPN connection ?

Thanks

Andy