Android - Sign in issues

[Karl-F]

If you're having trouble signing into the NOW TV app on your Android device and you have reset your password, please let us know the error you are having here. 

[Anonymous User]

Hi Karl

I'm having trouble signing in on my Android device. I've tried changing my password about 3 times today but when I try and log in the screen keeps saying that the log in is invalid. However, I can log in fine through my laptop.

 I get a pop up box which says "Incorrect Sign-in. Your Sign In details are incorrect. Please try again."

Kind regards

Wayne

[Anonymous User]

Yes, same problem here.

[Anonymous User]

Fine through the website, but not through the app. Pretty disappointing first impression. .

[Anonymous User]

My log in has now started to work again on my Android phone.

[Anonymous User]

No such luck for me, I'm afraid 😞

[Anonymous User]

Same issue. Takes less than a second to popup, which makes me doubt it is even contacting the server

[Anonymous User]

I spoke to someone last night about why I couldn't log in and they couldn't even sort it out,, I am hoping it will work soon as I like using now tv and will soon want to get the box

[Anonymous User]

Also have reset my password many times and it is saying incorrect login and I know it is correct

[Karl-F]

Hi All, 

@Anonymous User - We have been in touch and I believe your issue has now been resolved

@Anonymous User - We've sent you an email in regards to your post

@Anonymous User - I've looked into this for you and believe this has also been resolved?

@Anonymous User - I just need some more information from you, can you please let me know your Internet provider? 

Thanks, 

Karl