03-07-2016 12:08
I joined as a temporary trial and havent been able to use it as the internet is poor and the movies won't load. I'm now trying to cancel and it's seeming impossible to cancel.
03-07-2016 12:11
Hi @Anonymous User,
Unless your NOW TV subscription is through Apple or you've received a NOW TV promotional offer through Vodafone. The easiest way to cancel your NOW TV subscriptions is by using a Windows or Mac computer, not a mobile device, as their web browsers are not sophisticated enough to display 'pop-up' windows (ie: windows within windows). Here's what you need to do: -
Cheers
And just-so-everyone-knows: -
03-07-2016 13:31
03-07-2016 13:51
@Anonymous User wrote:
I received the free trial as a promotion through Vodafone - does this make any difference? (they are unable to help me either!) I just want to cancel it and remove my card details!! Please help....
Hi @Anonymous User,
If your card details are registered directly with the NOW TV service and you would like them removed I suggest you contact a NOW TV representative via the forums 'Live Chat' facility...
The easiest way of contacting 'Live Chat' is by using a Windows or Mac computer, along with various many makes and models of mobile phones and tablets (provided their screen resolution is high enough). Here's what you need to do: -
Cheers
03-07-2016 14:29
03-07-2016 14:34 - edited 03-07-2016 14:35
As mentioned earlier, I suggest you both contact a NOW TV representative via the forums 'Live Chat' facility...
The easiest way of contacting 'Live Chat' is by using a Windows or Mac computer, along with various many makes and models of mobile phones and tablets (provided their screen resolution is high enough). Here's what you need to do: -
Cheers
03-07-2016 14:41 - edited 03-07-2016 14:51
@Anonymous User
Are you having trouble contacting NowTV live chat on your Mac or IOS device ?
If that's the case have you enabled JavaScript on your browser or IOS device (see link below to enable JavaScript, select the tab option for the browser you are using say for example Safari and follow the instructions to enable JavaScript on your device).
http://activatejavascript.org/en/instructions/safari#instructions
Then try contacting NowTV Live Chat again on this lnk page below.
http://help.nowtv.com/contact-us/How-to-cancel-NOW-TV
04-07-2016 12:23
Hi @Anonymous User
If you are still within your free Vodafone promotion then you would need to cancel direct with Vodafone.
We do not get any of your payment information and are unable to cancel NOW TV for you until the Vodafone trial has ended and you then start to pay NOW TV directly.
03-07-2016 14:13
03-07-2016 14:21