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Anonymous User
Not applicable

i need to cancel account

I joined as a temporary trial and havent been able to use it as the internet is poor and the movies won't load. I'm now trying to cancel and it's seeming impossible to cancel.

Legend 5
Legend 5

@Anonymous User wrote:
I entered my bank details to try and cancel and 10p went out of my account for absolutely no reason whatsover. This is a trivial amount but it's not the point you have taken my reason for no reason. 

Hello @Anonymous User,


This small charge is taken from your account in order to confirm that you are who you say you are (ie: not somebody commiting fraud). And that you are over 18. The charge is returned.


Out of interest... What's the make and model number of the device you're using to access your NOW TV account?


Perhaps my above instructions are not clear enough?!

Anonymous User
Not applicable

Hi @Anonymous User


If there is no option to cancel, can you just check that your signed into the correct NOW TV Account that you started your free trial on ?


It's the most common reason that people have problems canceling.