04-05-2016 14:56
I specifically bought a 6 month entertainment package for the kids TV and now the kids channels are getting pulled?
That is not acceptable.
You should be offering full refunds or a complimentary kids package for the duration of my existing package.
05-05-2016 16:54
Here's my email - no offer of 4 months free mentioned on this message !
It would be nice to get some sort of explanation why some people are offered compensation and others aren't ... oh well it was good while it lasted !
30-05-2016 20:34
My six month pass finishes end October (activated in April)
I haven't received the email stating that I would be receiving a 4-month trial pass !
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@Anonymous User wrote:
01-06-2016 13:44
01-06-2016 14:39
@Anonymous User - I'd appreciate if someone from Now TV can look into this for me as well please.
I also purchased a six month pass, which will end in November and am not happy that I will be losing the childrens channels, which in effect I have already paid for.
I did E-Mail Now TV (Case ID 01264573) and all I was offered from Nester was a 1 month Kids pass, which seems unfair especially if other users that also have purchased a six month pass are being offered a 4 months Kids pass.
Regards,
Darren
01-06-2016 14:50
I will send you an email soon @Anonymous User
Thanks
Andy
21-06-2016 7:47 - edited 21-06-2016 7:52
@Anonymous User wrote:Hi @Anonymous User
I can see that @Simon-J is looking into this for you.
Thanks
Andy
and still nothing....
a little over four months remaining on my current pass, and whilst overs have been given four months free passes, ....... nothing !
"As an existing Entertainment Pass customer, we'll send you a four-month trial when the Kids Month Pass is available. After that you can get it for £2.99 a month"
Purchased my six month pass in good faith, to receive the Children channels in addition.
21-06-2016 8:10
I have a 6. Month pass and no offer of. A free 4 month pass I contacted now tv who said the only offer is a 14 day trial and l said some people had been offered 4 month passes
21-06-2016 8:34 - edited 21-06-2016 8:42
21-06-2016 8:38
Perhaps it's time to move this topic into the dedicated Kids Subscription sub-section...
21-06-2016 8:44
Maybe so but they have that section locked down..