04-01-2017 9:14
Rich-L
the sound on the box breaks up no matter what channel or program you watch,your boxes are badly designed and if its not sorted by march 31 i will be cancelling my subscription.
it is not only on my now tv box but also on my daughters bow who lives 1/2 mile up the road.
stop passing the buck and blame tv channels and get the boxes sorted out.
Colin.
04-01-2017 13:43
@Anonymous User wrote:
Rich-L
the sound on the box breaks up no matter what channel or program you watch,your boxes are badly designed and if its not sorted by march 31 i will be cancelling my subscription.
it is not only on my now tv box but also on my daughters bow who lives 1/2 mile up the road.
stop passing the buck and blame tv channels and get the boxes sorted out.
Colin.
@Anonymous User
Hi Colin
A few questions regarding your issues
Could you let us know what version of nowtv box you and your daughter are using
Also is it all programmes the issue is happening on or specific programmes
and are you experiencing the issue on any other devices
Thanks
Aaron
04-01-2017 16:16
07-01-2017 19:16
Hi @Anonymous User
The version would be what type of Box you are using is it the new Smart Box or the standard Black/White Box?
Thanks
08-01-2017 6:42
07-01-2017 19:30
@Anonymous User wrote:
How do we check what version boxes we got
Hi @Anonymous User,
The first NOW TV 'white' box looks like this: -
The second NOW TV 'black' box looks like this: -
And third (newest) NOW TV 'smart' box looks like this: -
Cheers
08-01-2017 6:49
08-01-2017 11:13
Hi @Anonymous User,
For future reference you have the 'black' NOW TV box 😉
I'm actually suprised you're having audio issues. I had a 'black' box directly connected to one of my TV's for a number of months and don't remember having any major audio issues with NOW TV content.
Currently, I'm using a 'smart' box, which is directly connected to a Panasonic TV, without any audio issues at all!
Request to the NOW TV Team Members: Given that @Anonymous User's issue does not relate to running the NOW TV app on an PlayStation 4 Device, how about moving his posts into the forums dedicated NOW TV Box (black) sub-section (or wherever is more suitable)?
Cheers
08-01-2017 12:16
08-01-2017 12:44
@Anonymous User wrote:
as useral you sky people always never admit that your equipment are at fault,
Hmmm...
If you are referring to me as being a you sky people you are very much mistaken @Anonymous User. I don't work for Sky or any of their affiliates, I'm a regular NOW TV customer who is sharing their experience using the same playback device as you!
Anyway, I wish you well...