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Anonymous User
Not applicable
‎22-11-2015 20:06

Error 6009

At home with the braithwaites s3 e4. Past few days I've tried to watch but can't because of this error. Other episodes are fine. Please help. Thanks
0
1 Solution
Andy
Legend 5
Legend 5
‎26-11-2015 20:28

In response to Anonymous User

@Anonymous User

 

Yes, it will work on the White box. Any NOW TV content available on the black box is also available on the White box, the only difference is the black box is updated hardware and so everything works a little faster (it also has an Ethernet connection for people who prefer to connect to their router with a cable rather than wifi).

NOW are looking for users to join their Customer Feedback Group and help improve the service. If you're interested read more here and sign up.

View solution in original post

5 Replies
Simon-J
Community Manager
Community Manager
‎24-11-2015 17:48

Hi @Anonymous User,

 

Thanks for your post.

 

We are aware of an issue with this episode and this has been reported and should be fixed ASAP.

 

Thanks

 

Simon

NOW TV Team

0
DarylM
Legend 5
Legend 5
‎26-11-2015 17:38

@Anonymous User  Season 3 Ep4 of At Home With The Braithwaites now plays via my black Now TV box and PC.


If this has solved your issue please mark this as an accepted solution.

Those little green stars by my name mean that I'm a Community Contributor - not Now TV staff. I just try to help out if I can.

Anonymous User
Not applicable
‎26-11-2015 19:31

In response to DarylM
I have a white box. Will it work? And what's the difference between boxes? Will there be future problems with white boxes?

Thanks

0
Andy
Legend 5
Legend 5
‎26-11-2015 20:28

In response to Anonymous User

@Anonymous User

 

Yes, it will work on the White box. Any NOW TV content available on the black box is also available on the White box, the only difference is the black box is updated hardware and so everything works a little faster (it also has an Ethernet connection for people who prefer to connect to their router with a cable rather than wifi).

NOW are looking for users to join their Customer Feedback Group and help improve the service. If you're interested read more here and sign up.

Anonymous User
Not applicable
‎26-11-2015 21:39

Thank you so much for your help!