I have also encountered the dreaded Error Code 10024, but in my case it was on the Sports channels.
I always pay for my Sports pass by means of monthly vouchers. My existing voucher was due to run out on Sunday 23 July, and I had already loaded a new voucher a few days earlier in readiness for the next month. However, when the first voucher ran out at 7:15 pm on Sunday, I got the "Error code 10024" screen on all my sports channels, telling me to purchase a new pass if I wanted to continue viewing! Even though my "passes" account details showed that I am paid up until 23 August.
I spent an hour on the online chat system, talking to a fairly clueless agent who had never heard of such a thing before. She got me to perform a factory reset on my Smart Box, and I had to reinstall everything from first principles. Needless to say, it made no difference. Eventually she gave up, and said she would pass the problem to the technical team. At 8:30 pm, service was restored of its own accord and it has been working perfectly ever since. So I was without service for just 1 hour and 15 minutes.
Looking at my billing screen, it appears that the transition from the old voucher to the new one did not take place cleanly when the old voucher expired. The system had to wait for my bill details to be updated with the £0.00 transaction showing a new month credited, with 100% discount. There was a delay of 1 hour 15 minutes whilst the transaction became effective.
I am disappointed that the agent on Live Chat did not recognise the meaning of Error Code 10024. It seems from the several Forum threads on the subject that this is a known problem.
Wlat
