Hi and welcome to the forum @Anonymous User,
Sorry to hear you're having problems. First things first: -
- What's the make and model number of the device(s) you're using to access and play NOW TV content?
[ie: a NOW TV 'black' box, a NOW TV 'white' box or a NOW TV 'Smart' box. Or a 'Games Console' of some type, a 'Set Top Box' of some type, a 'Smartphone' of some type, a 'Tablet' of some type, a 'Windows PC', a 'Mac' computer or another type of device]
Sufficed to say, the more detailed information you are able to provide, the easier it will be for us NOW TV forum members and/or a NOW TV Team member to work out a solution for you!
By the way... If you're using a BT/YouView box, please note that these devices only support the 'Cinema' on-demand service, as BT/YouView don't permit access to NOW TV's Entertainment, Sports or Kids services.
Please refer to the list of supported devices: http://help.nowtv.com/article/Supported-devices
Cheers
