20-09-2017 8:29
I useda voucher for my 3 month entertainment pass which should have started on the17th sept..it shows up on my bill but when I use any of the devices I have including 2 now boxes is asking me to pay....I've spent hours on chat but waste of time...the last one I spoke to 2 days ago said it was passed on to the tech team..any help in solving this problem from a now tv tech person very welcome
Solved! Go to Solution.
21-09-2017 9:05
Thanks for letting me know @Anonymous User.
This is going to sound really weird, but can you please click buy pass when playing out your Entertainment content just to see if it gives the pass a jump start?
Once you've done that can you let me know and we'll have a look into your account to see if anything has happened and if you're charged we'll make sure this is amended.
Is that okay?
Karl
20-09-2017 14:14
20-09-2017 20:29
20-09-2017 20:43
@Anonymous User
When you went to My Account > Manage Devices, were all your four devices listed there ?
20-09-2017 20:53
20-09-2017 21:03
@Anonymous User
I don't know what else to suggest, i am totally baffled.
Can you post a screen shot of your My Passes?
The only other thing that you can double check is that under My Account > Payment Details that everything there is correct and up to date, but normally an error message comes up on your devices when there is any account payment or bank card issue.
Hopefully other helpful forum members will come to your aid with some further suggestions or a NowTV Forum Team Member will assist you further.
20-09-2017 21:12
20-09-2017 21:39
@Anonymous User
What i don't understand, is that when you go to the NowTV website with your internet browser and select My Account (sign in with your only username ever used) and go to View My Bills where it clearly shows from your screen shot that you are on an entertainment voucher which auto renewed the voucher pass on the 17th of September.
Then still logged in with your same username details you check your entertainment pass and it asks you to buy a new entertainment pass or apply a new voucher.
Normally i would say that you was logged in with the wrong account, but your billing history screen shot and confirmation from live chat saying that your account details definitely shows on their computer system that you have a entertainment voucher pass valid on their system until the 17th of December.
Sounds to me that you are doing nothing wrong and there is some sort of software glitch NowTV's end which needs further investigation.
Hopefully the Now TV Team will pick up this posted thread of yours ASAP and look into this matter further.
Good luck.
20-09-2017 22:31
20-09-2017 22:37
Hi @Anonymous User,
Are you accessing the NOW TV service from within the UK or Éire?
Do you have a UK registered 'credit' or 'debit' card?
Cheers
20-09-2017 23:30