customer service swore at me,

[michaelhar]

yesterday whilst trying to get a better deal with my broadband, the customer service agent called me a c**t. 

I think this is a little too much. 

CAN now broadband explain why i have not had an apology for this.

[gavs82008]

@michaelhar 

You don't get staff replying on here I am afraid. See the purpose of the forum.
https://community.nowtv.com/t5/help/faqpage/title/what-is-community-for

@Karl-F @Simon-J 
Think this will need to be passed to the relevant team if that did indeed happen.

[michaelhar]

@gavs82008 Ty. Trying to speak to anyone at now is almost impossible. 

[chilli2]

Time/date of call? Then state you want a copy of the call in accordance with GDPR

[Simon-J]

Hi @michaelhar,

Firstly thanks for making us aware. 

As @gavs82008 has stated please do get in contact with us  directly so we can investigate for you. If you haven't already I'd recommend making a complaint, you can do this by scrolling down to the bottom of this page and clicking on the "complaints" link. 

Do let me know if you haven't had a response yet and I'll get this looked into.

Thanks

Simon