02-05-2021 18:31
@Anonymous User
To make this perfectly clear also, this is a customer forum. For any chance of a refund you’ll have to get in touch with NOW directly.
Look up thread you’ll see multiple ways of getting in touch.
02-05-2021 20:02
I have just emailed them as live chat is not working, (presumably because of angry customers bombarding them with refund requests). Below is my email to them feel free to copy and paste if anyone wants to use it.
Hi,
Today I paid £9.99 for a 24 hour Sky Sports pass specifically to watch the United v Liverpool match but having watched all the build-up and disgraceful scenes of the protest and then being constantly informed that the match was being delayed we are told the match has been postponed with no date set for the future match.
Basically I, and many, many others have paid for a service you have failed to provide albeit through no fault of your own.
I would therefore either like a refund for the sports pass, (you can check my account to see that the pass has not been used for any other sports viewing), or a new 24 hour sky sports pass added to my account so I can watch the match when it is finally played.
Either one of my suggestions above is acceptable, nothing else is.
I await your imminent response with interest.
03-05-2021 12:24
Absolutely agree 100%, I also want my refund, wherever it comes from, whoever is liable, want a refund thank you
03-05-2021 12:26
All those posting asking for refunds won't get any if you don't make actual contact with customer service(that won't happen via the forum).
Personally I don't think refunds will be issued as the matter was beyond NOW's control and the day passes are not specific to one event, regardless of whether that's the sole reason for you purchasing one.
03-05-2021 13:57
@Anonymous User @Anonymous User @Anonymous User
The only way you’ll get a refund or credit is to contact NOW directly.
Either by live chat, which is very busy. Just make to click “chat online “.
https://help.nowtv.com/article/how-to-submit-a-complaint
Or sending an email to customer support. Address in the below picture.
03-05-2021 18:01
After trying to speak to live chat twice, and twice being disconnected midway through the chat, I put in a complaint, asking for a refund or credit note. They've just emailed me now to say a £9.99 credit note will be added to my account. They'll probably tell you that you can't get a refund but if you push them they'll give you a credit note.
04-05-2021 8:52
How can I get a refund....
04-05-2021 9:29
@Anonymous User
Check 2 posts up from yours, you will see I have posted a couple ways to get in touch with NOW staff.
04-05-2021 11:07
I don't have any posts, or I can't see any...
04-05-2021 12:28
@Anonymous User
Your post was asking for a refund, I said check the post up from yours in this thread.
The only way you’ll get a refund or credit is to contact NOW directly.
Either by live chat, which is very busy. Just make to click “chat online “.
https://help.nowtv.com/article/how-to-submit-a-complaint
Or sending an email to customer support. Address in the below picture.