Now app

[Adz]

My app keeps going fuzzy/blurry I have 1gb internet which is running at 1024mbs Its happening on 2 smart TVs 1 around 2yr old one around 12month old it seems to be a very common problem if it's not fixed soon I will be cancelling 

[gavs82008]

@Adz 

What makes are your smart TVs? 
As you can delete and reinstall the app on some TVs with the apps.

Have you tried unplugging both TV and router for a few minutes?

[Adz]

I've tryed everything I've reset my router TVs everything I can think of and it's a LG and Samsung TV I'm going to download some series for a flight next week otherwise I would of canceled already

[gavs82008 · Accepted solution]

 

@Adz 

You could try clearing the app cache on the apps. 
https://thedroidguy.com/clear-cache-lg-tv-1232772

https://www.airbeam.tv/knowledge-base/clear-cache-samsung-tv/

Otherwise you’ll need to report the issue with staff directly.

Jump onto live chat and see what staff can do for you. Make sure to click “chat online” within the green box, don’t hit “get help quicker” as this is a bot.
https://help.nowtv.com/article/how-to-submit-a-complaint

Or by emailing support using the address in the below picture.

[gavs82008]

@Adz 

What are you trying to watch? 
Live TV or on demand or both?

[Adz]

On demand