04-03-2023 20:51
My app keeps going fuzzy/blurry I have 1gb internet which is running at 1024mbs Its happening on 2 smart TVs 1 around 2yr old one around 12month old it seems to be a very common problem if it's not fixed soon I will be cancelling
Solved! Go to Solution.
04-03-2023 21:16
You could try clearing the app cache on the apps.
https://thedroidguy.com/clear-cache-lg-tv-1232772
https://www.airbeam.tv/knowledge-base/clear-cache-samsung-tv/
Otherwise you’ll need to report the issue with staff directly.
Jump onto live chat and see what staff can do for you. Make sure to click “chat online” within the green box, don’t hit “get help quicker” as this is a bot.
https://help.nowtv.com/article/how-to-submit-a-complaint
Or by emailing support using the address in the below picture.
04-03-2023 20:58
What makes are your smart TVs?
As you can delete and reinstall the app on some TVs with the apps.
Have you tried unplugging both TV and router for a few minutes?
04-03-2023 21:01
I've tryed everything I've reset my router TVs everything I can think of and it's a LG and Samsung TV I'm going to download some series for a flight next week otherwise I would of canceled already
04-03-2023 21:16
You could try clearing the app cache on the apps.
https://thedroidguy.com/clear-cache-lg-tv-1232772
https://www.airbeam.tv/knowledge-base/clear-cache-samsung-tv/
Otherwise you’ll need to report the issue with staff directly.
Jump onto live chat and see what staff can do for you. Make sure to click “chat online” within the green box, don’t hit “get help quicker” as this is a bot.
https://help.nowtv.com/article/how-to-submit-a-complaint
Or by emailing support using the address in the below picture.
04-03-2023 21:01
On demand