28-10-2022 16:05
Hi have found a problem when trying to view britains secret islands , i have watched 2 episiodes but on the next one (ep3) cannot access get the error code ovp00021 and request not recognized tried several times but no go, anybody else had the same trouble please.😊
Solved! Go to Solution.
28-10-2022 21:25
Remote control?
The question was - What playback device are you using and can you try another device to see if the same error appears for this particular episode.
What device is it you’re using? Is it a NOW branded device or an Amazon fire stick?
Have you been able to use another device?
28-10-2022 16:31
Hi @Phoenix100
Might be a content delivery issue at NOW end.
What playback device are you using and can you try another device to see if the same error appears for this particular episode.
28-10-2022 20:49
using my remote control, think you are right about now.
28-10-2022 21:25
Remote control?
The question was - What playback device are you using and can you try another device to see if the same error appears for this particular episode.
What device is it you’re using? Is it a NOW branded device or an Amazon fire stick?
Have you been able to use another device?
28-10-2022 21:26
What device are you using?
Have you tried deleting and reinstalling the app?
What about unplugging the device and your router for a few minutes?