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Jofie
Mentor

Error Code 410

Have Sky Sports through Now TV. Cannot stream live games Error Code 410. Now Help gives Access Denied.

8 REPLIES 8
gavs82008
Legend 5
Legend 5

@Jofie 

What device? 

What channels are you trying to use?

 

FYI that I do not work for NOW, just a NOW customer trying to help
Jofie
Mentor

@gavs82008 

Samsung Android laptop

Skysports

gavs82008
Legend 5
Legend 5

@Jofie 

There are 11 channels, have you tried all of them?

FYI that I do not work for NOW, just a NOW customer trying to help
Jofie
Mentor

@gavs82008 

These work:
Documentaries.         History 
Alibi.                             Comedy
Atlantic.                        
 
I can't get these:
Sport News.                 Main Events
Sports.                          Gold
Max.                               Tennis
Football.                         Cricket 
Golf
Witness.                          Showcase
gavs82008
Legend 5
Legend 5

@Jofie 

When you said Samsung android laptop is this the same device? Do you have the app on it or you using a web browser?

FYI that I do not work for NOW, just a NOW customer trying to help
Jofie
Mentor

Yes I'm using the app on my Samsung tablet. 

RoyB
Legend

@Jofie 

Try starting the Sports app on your mobile phone, and if it fires up OK, then try it again on the tablet.

A bit of a bizarre workaround, but it works surprisingly often.

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
Jofie
Mentor

@RoyB 

Thanks Roy I'll try that.