Bought a mobile pass but I cannot see it in the app

[Anonymous User]

Bought the mobile sports pass. It appears in my account on my laptop, but not in the app on my phone.

I've tried the following:

Deleted App & reinstalled - nothing. Turned phone off & on - nothing. Created new password for account & deleted app. Reinstalled & signed in with new password - nothing. 

Any fix ideas? Or how do I get my money back?

[Anonymous User]

Same issue for me. Very disappointed. Refund please Now Tv. 

[Anonymous User]

If it helps anyone - I thought I was having the same issue but I was trying to watch the Man City game on Sky sports main event which you don’t get on the mobile pass. It worked I clicked on the Sky Sports Premier League link further down the page (which is included in the mobile pass).

[Anonymous User]

Seriously wasting loads of time trying to sort this!

Mobile pass bought before start of 8pm game. Email receipt received. BUT, pass does not show on my account. Looged out / in about 30+ times, but nowt doing.

Any update to this?????

[Anonymous User]

I'm getting the same issue. Just let me bloody watch! Anyone managed to contact helpline??

[Anonymous User]

You need to sign out then sign back in.. on all devices on your account it seems. Good luck

[Anonymous User]

This is ridiculous... been going on for past three days! Zero tech support. Rubbish service 

[Anonymous User]

Even though the app says I have no pass I can view at least one channel now Sky Sports channel (not Main Event or Football).

[Anonymous User]

Ffs, I only wanted it for the arsenal match. This app is terrible

[Anonymous User]

Same here gutted it's disgusting. Quick enough to take the money

[Anonymous User]

Try all the channels - I think they’ve unlocked one.