Bought a mobile pass but I cannot see it in the app

[Anonymous User]

Bought the mobile sports pass. It appears in my account on my laptop, but not in the app on my phone.

I've tried the following:

Deleted App & reinstalled - nothing. Turned phone off & on - nothing. Created new password for account & deleted app. Reinstalled & signed in with new password - nothing. 

Any fix ideas? Or how do I get my money back?

[Anonymous User]

Same here. I bought the pass on the website but it will not show on the app on my mobile or on my tv. They've only had three months to get ready for the PL to return.

[Anonymous User · Accepted solution]

Brought mobile sports pass and saying I need pass to watch 😡

[Anonymous User]

I thought I had brought pass but somehow it didn’t go through so did it again, after checking mobile banking, signed out and back in again and now it’s working. Hope this may help 🤞

[Anonymous User]

Same here, tried ininstall etc. 

[Anonymous User]

I've got the exact same issue. Anyone been able to resolve this yet?

[Anonymous User]

Same here. Appalling!  Can I get my money back?!  

[Saint1976]

@Anonymous User @Anonymous User @Anonymous User @Anonymous User @Anonymous User 

This is a known problem and now TV have tweeted to say they are trying to fix it.

[Saint1976]

 

 

[Anonymous User]

Same issue. How the hell do I get a refund?