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Advocate

Re: Playstation now tv is awful!

I am finding this service completely unusable to point of utter frustration. I have a ps3 wired. The speed is at least 50mps and faster than my parents who can stream Netflix wirelessly in 4k perfectly.

The 'something's not right' message comes up all the time, I can't watch live tv. Game of thrones took until ten past nine to load the live version. I have to switch it off. I have had to resort to borrowing a friends illegal copy to watch something that I have paid for.

The buffering is almost constant and can last for over a minute. 

I have no other devices in the house using the internet while it is being used.

I have deleted/ uninstalled game data and the app and these problems continue. 

I am paying for an unusable service and I cannot use the live chat as I can't find it!

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Legend 5
Legend 5

Re: Playstation now tv is awful!

the other day when i tried to watch the enfield haunting, all that came up was the title of the episodes with no picture and then when i started it, nothing loaded just a black screen and then it crashed. Tried to turn the PS3 off and nothing happened so i had to unplug it which caused the whole system to break and do that whole recovery update! not the first time that's happened either.

I am not staff, I am a customer that likes to help,
so please click the Thank You/Thumbs Up button if I helped you out and maybe even accept it as a solution? 🙂
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NOW TV Team (Retired)

Re: Playstation now tv is awful!

Hi @johnm1

 

Thanks for your post.

 

Hmm.. how odd. Have you tried any other device and see if the same thing happens? 

 

I would also recommend contacting your ISP to check whether they have made any changes recently in your area.

 

Birgit

NOW TV Team

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NOW TV Team (Retired)

Re: Playstation now tv is awful!

Hi @caseyb1993

 

Very sorry about that 😞

 

Other than the ones you have mentioned, have you tried anything else troubleshooting wise? Power cycle, clear cache, wired instead of wireless connection?

 

Birgit

NOW TV Team

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Legend 5
Legend 5

Re: Playstation now tv is awful!

yes, yes and the router is at the opposite side of the room to the ps3 (not too far it's less than 12 feet away really) so it's a pain to connect it up. It's doesn't happen all the time but I was a bit gutted that i had to reset the ps3 which can take a while. The reason I didn't watch it on the box is because my dad wanted to watch it aswell and the ps3 is in the living room and the box is in my bedroom. we managed to watch all 3 episodes in the end so we were happy Smiley Happy

 

 

I am not staff, I am a customer that likes to help,
so please click the Thank You/Thumbs Up button if I helped you out and maybe even accept it as a solution? 🙂
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NOW TV Team (Retired)

Re: Playstation now tv is awful!

Hi @caseyb1993,

 

Glad to hear that it worked in the end, but I'm sorry that you had to go through all that trouble to watch NOW TV in the end.

 

Just in case it happens again in the future, please give these steps a go:

 

Delete NOW TV App and Game Data

 

1. On the PS3 XMB (Xross Media Bar) navigate to TV/Video Services
2. Locate NOW TV App
3. Press TRIANGLE
4. Delete


1. To delete NOW TV Data go to Game on the XMB
2. Select Game Data Utility
3. Locate NOW TV Data
4. Press TRIANGLE5
5. Delete


1. To re download the NOW TV App go to TV/Video Services on the XMB
2. Select My Channels
3. Select NOW TV App
4. Download

 

I am really enjoying Enfield Haunting to, it's getting really good 🙂 

 

Let us know if you need any more help.

 

Thanks,

 

Seema

NOW TV Team

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Newbie

Re: Playstation now tv is awful!

I am using now tv on my ps3. Only been a member for a month, but in that time it is really glitchy, crashes, often won't play films but let's me scroll through them and constantly says 'somethings notright , please try again later.....' Is tthis a common problem with ps3 ?
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Mentor

Re: Playstation now tv is awful!

This is exactly what I am suffering with too
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Mentor

Re: Playstation now tv is awful!

I go to watch a program and the screen turns black and freezes. PS3 is totally unresponsive. Not God enough Now TV
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NOW TV Team (Retired)

Re: Playstation now tv is awful!

Hi @TonyDavies

 

Thank you for your post.

 

Please try the following steps which should help:

 

Uninstall and reinstall the app, following these quick steps:

Start by deleting the NOW TV app

  • Press the PS Button on your controller to get to your main menu, the PS3 XMB (Xross Media Bar).
  • Go to TV/Video Services and find the NOW TV App.
  • Press TRIANGLE and select Delete.


Next, erase the app data

  • Head back to the main menu, and this time select Game Data Utility (under the Game section). 
  • Find the NOW TV Data and press TRIANGLE, followed by Delete.


Lastly, re-install the app

  • Restart your PS3 and download the NOW TV app again.

Regards

 

Sue

NOW TV Team

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