29-10-2015 17:06
Solved! Go to Solution.
30-10-2015 16:45
Hi @Anonymous User
Thanks for getting in touch, sorry you've had issues. Please try to sign in now. It should work. If you have any issues then let us know.
Cheers
Ranj
NOW TV Team
17-02-2021 21:06
Can’t log in to new devices saying username and password is wrong when I can sign on with other things don’t know how to fix it
17-02-2021 21:12
@Anonymous User
What device are you trying to use?
17-02-2021 21:17
Roku and TalkTalk box both are the same was fine until I had to add them new devices. I have space in my devices so don’t know
17-02-2021 21:22
@Anonymous User
That is a bit strange.
Are you able to delete and reinstall the app on the 2 devices?
17-02-2021 21:24
@gavs82008 yes have deleted and reinstalled and checked for updates
17-02-2021 21:33
@Anonymous User
So now I’m going to be clutching at straws.
You could try either setting the Roku back to factory settings, or unplug your router for a couple of minutes.
If all fails you could head onto Live chat to see what Now TV staff can do.
Just make sure to click “chat online” within the green box.
https://help.nowtv.com/article/how-to-submit-a-complaint
17-02-2021 21:45
Hi @Anonymous User @gavs82008
A couple of customers on the NowTV Community Forum have reported problems attempting to sign in on their TalkTalk Youview box and Roku devices in the last couple of weeks.
Don't know the answer sorry, where i did mention a couple of suggestions to try before contacting NowTV live chat.
Use the Community search box by typing something like "TalkTalk cant sign in" or something worded similar.
01-11-2015 14:03
I cant login on my TV,it worked before,says my login details are wrong but I I signed in on my computer with the same details,just paid for the sports package and I cant watch my Kansas City Chiefs NFL game on my TV.
29-10-2015 17:18