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Anonymous User · ‎07-02-2021

I've tried restarting my Xbox and re downloading the now tv app but nothing seems to work

schnapps · ‎07-02-2021

Hi @Anonymous User

I don't own an Xbox, but see if anything in this similar linked thread below helps in anyway.

If you are not with BT using their BT Hub Router, then skip suggestion 1 on my post.

Also if you are based in the UK, make sure your Xbox regional setting are set to the UK.

Anonymous User · ‎07-02-2021

I've tried the steps on that thread and none of them have worked unfortunately.

Also checked out my regional setting and the location is UK.

Any other ideas?

schnapps · ‎07-02-2021

Hi @Anonymous User

Sounds like there is something blocking the NowTV App on your Router.

If your Router can access something like Google Public DNS, then maybe try that.

Also, make sure the date and time settings are correct on your Xbox (if this can be changed manually).

Hopefully an Xbox One owner will come to your rescue with further things to try..

Otherwise see if NowTV live chat can assist you further (click the green chat online button on this link page below to reach out to NowTV live chat).

Anonymous User · ‎07-02-2021

Thanks for your help @schnapps

Now tv on Xbox one, video 'unable to load'