25-09-2014 13:48
hiya my nowtv wont let me watch any movies. it just pops up with error code 1 all my account is right and i dont understand why this has come up as it was working fine untill a few days ago. i thought it was just a problem with the app. please help
10-10-2015 7:56
22-12-2015 24:07
Error code 1 is driving me mad!
Constantly interupting viewing, as well as the swirly thing.
Had this problem for about 2 weeks now. Watching on a TV
23-12-2015 17:25
Hi @Anonymous User
Have you tried the steps that have been posted above ?
Thanks
Andy
02-01-2016 10:48
04-01-2016 13:44
Hi @Anonymous User
Thanks for your post.
Can you tell us what are you trying to watch? When does the error appear? Have you tried any troubleshooting steps so far?
Birgit
NOW TV Team
15-01-2016 1:56
15-01-2016 18:04
Hi @Anonymous User,
Sorry to hear this.
This error message typically occcurs on iOS. If that is the case for you, please ensure your location settings are on, your vpn is switched off and your set to UK.
Additionally, you may find deleting the app and then re-installing will resolve the error.
If the above doesn't help, can you tell us what device you're using and whether you are getting with aparticular show/movie?
Thanks,
Rich
The NOW TV Team
16-01-2016 14:33
23-08-2016 21:09
23-08-2016 21:11
Hi @Anonymous User
Check the time & date on your TV is correct. That usually generates this error code.