04-01-2016 18:26
I purchased the movies 2 month pass with the NOW TV box for my daughter, however when I registered the code and completed the registration it said we only had 2 weeks free and not 2 months! How do I get this rectified please? And don't tell me to use the live chat because it does exist!
Solved! Go to Solution.
05-01-2016 14:19 - edited 05-01-2016 15:07
Hi @Anonymous User,
Thanks for posting.
We can't take account related info on the forum so I'll send you an email with a request for the code and we'll check it on our system for you. If you havn't received the email you might need to log in to your account and confirm the email we have for you is correct.
Thanks
Simon
NOW TV Team
04-01-2016 18:27
Doesn't exist!
04-01-2016 18:36
@Anonymous User have you tried entering the code again? They can be tricky to read. Enter them all in uppercase and take care with "I" as it could be an uppercase i or the number 1. Also 5 and S and 0 and O.
If you are still stuck visit
http://help.nowtv.com/article/Code-not-valid
and from there you can Contact NOW TV on Live Chat (which is there right now when I just tried it) and they should be able to confirm the correct code.
04-01-2016 18:54
Have just re entered the code as suggested and I get an error message telling me the code is no longer valid!
The live chat doesn't work for me, is this because I am using an ipad?
05-01-2016 14:19 - edited 05-01-2016 15:07
Hi @Anonymous User,
Thanks for posting.
We can't take account related info on the forum so I'll send you an email with a request for the code and we'll check it on our system for you. If you havn't received the email you might need to log in to your account and confirm the email we have for you is correct.
Thanks
Simon
NOW TV Team
06-01-2016 20:44
Hi simon
my daughters email address was incorrect but I have now amended it. Can you please resend the email requesting the code
thanks
laura
@Simon-J wrote:Hi @Anonymous User,
Thanks for posting.
We can't take account related info on the forum so I'll send you an email with a request for the code and we'll check it on our system for you. If you havn't received the email you might need to log in to your account and confirm the email we have for you is correct.
Thanks
Simon
NOW TV Team
07-01-2016 14:47
Hi @Anonymous User
Thanks for posting. I have sent you an e-mail. Keep an eye out on your inbox and get back to me.
Cheers
Ranj
NOW TV Team
09-01-2016 19:02
Sorry Ranj but the account still holds the incorrect email address. It's [email removed]
09-01-2016 19:06
Email address was removed on the post!!! How am I supposed to communicate with you guys?? It states I need to use ' contact us ' to change the email address which is just delaying this even longer and money has now been taken from my account when it shouldn't have been!
Customer service is shocking!
10-01-2016 11:54
Hi @Anonymous User
I believe your issue is now resolved.
The email was removed due to security reasons, this is a public forum and can be accessed by anyone.
If you still experience any issues, please let us know 🙂
Birgit
NOW TV Team