1 ACCEPTED SOLUTION
@Anonymous User wrote:
I've recently purchased an entertainment pass. But it's saying that I have too many devices.there are no devices listed to my account and I can't see why I should wait until next month to watch what I want too when I am already paying, for nothing. Please can someone advise or put this right? Thank you
Hi @Anonymous User
Have a word with live chat because it sounds as if the device manager might be doing something it shouldn't be in this case. The only thing that would cause this is if you'd recently deleted all your devices and you didn't have a device edition/change available to you at the time. But then again, I believe the change was made recently, which means you always have to have one device in your account which you can watch now TV on, so in other words, the system won't let you delete your last device. There's an FAQ marked "why can't I remove my last device" in the manage devices section of the my account area
To get to live chat click here. Then scroll down to the bottom of the page. Click "contact us" then click "live chat" (it is recommended that you use a desktop PC, laptop PC or Mac to do this)
The only other possibility is that you're logged in to the wrong account.
Hope that helps
@Anonymous User wrote:
I've recently purchased an entertainment pass. But it's saying that I have too many devices.there are no devices listed to my account and I can't see why I should wait until next month to watch what I want too when I am already paying, for nothing. Please can someone advise or put this right? Thank you
Hi @Anonymous User
Have a word with live chat because it sounds as if the device manager might be doing something it shouldn't be in this case. The only thing that would cause this is if you'd recently deleted all your devices and you didn't have a device edition/change available to you at the time. But then again, I believe the change was made recently, which means you always have to have one device in your account which you can watch now TV on, so in other words, the system won't let you delete your last device. There's an FAQ marked "why can't I remove my last device" in the manage devices section of the my account area
To get to live chat click here. Then scroll down to the bottom of the page. Click "contact us" then click "live chat" (it is recommended that you use a desktop PC, laptop PC or Mac to do this)
The only other possibility is that you're logged in to the wrong account.
Hope that helps
