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Anonymous User
Not applicable

kids pass cant cancel the subscription

whenever i goto cancel my subsription it comes up with Sorry, you can't cancel your pass here. You can manage your products in your account?? when i goto my account i cant manage my products

Legend 5
Legend 5

Hello and welcome to the forum @Anonymous User,


Unless your NOW TV subscription is directly through Apple (via an iTunes account) or you've received a NOW TV promotional offer through Vodafone. The easiest way to cancel your NOW TV subscriptions is by using a Windows or Mac computer, not a mobile device, as their web browsers are not sophisticated enough to display 'pop-up' windows (ie: windows within windows). Also, Mac or IOS device users will require JavaScript support enabled in their Safari internet browsers. Here's what you need to do: -


  • Log onto your NOW TV account via this forum using the same log-in details as your NOW TV playback device.
  • Then click on the grey coloured 'Canel' button which is located within each of the NOW TV packages you have subscribed to (ie: Entertainment, Sky Cinema, Sport). You should see something like this: -


  • A new "We hate saying goodbye" web page will be displayed.
  • Scroll down to the bottom of the web page.
  • Click on the purple coloured 'I don't want my contract free pass' button on the bottom right of the web page.
  • Follow the remainder of on-screen instructions/questionnaires...


However, if the above does not satisfy your requirements, I suggest you contact a NOW TV representative via the forums 'live chat' facility...


The easiest way of accessing 'Live Chat' is by using a Windows or Mac computer, along with various many makes and models of mobile phones and tablets (provided their screen resolution is high enough). Here's what you need to do: -


  • Click on the following: How To Contact NOW TV link.
  • Click on the blue 'Start Live Chat' button on the left of the web page.
  • A new 'What can we help you with today?' pop-up window should open up.
  • Click on the 'Request Chat' button.



Legend 5
Legend 5

@Anonymous User


There's currently a problem at NOW TV's end with cancelling kids passes which they are aware of and working on fixing. You can keep an eye on the status post here


If  you subscribe to it (login to the forum first then go to the post and click Topic Options> Subscribe) you'll receive an email update when it's sorted.