09-10-2016 21:16
whenever i goto cancel my subsription it comes up with Sorry, you can't cancel your pass here. You can manage your products in your account?? when i goto my account i cant manage my products
09-10-2016 21:22
Hello and welcome to the forum @Anonymous User,
Unless your NOW TV subscription is directly through Apple (via an iTunes account) or you've received a NOW TV promotional offer through Vodafone. The easiest way to cancel your NOW TV subscriptions is by using a Windows or Mac computer, not a mobile device, as their web browsers are not sophisticated enough to display 'pop-up' windows (ie: windows within windows). Also, Mac or IOS device users will require JavaScript support enabled in their Safari internet browsers. Here's what you need to do: -
However, if the above does not satisfy your requirements, I suggest you contact a NOW TV representative via the forums 'live chat' facility...
The easiest way of accessing 'Live Chat' is by using a Windows or Mac computer, along with various many makes and models of mobile phones and tablets (provided their screen resolution is high enough). Here's what you need to do: -
Cheers
10-10-2016 13:34
@Anonymous User
There's currently a problem at NOW TV's end with cancelling kids passes which they are aware of and working on fixing. You can keep an eye on the status post here
If you subscribe to it (login to the forum first then go to the post and click Topic Options> Subscribe) you'll receive an email update when it's sorted.