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Anonymous User
Not applicable


My son set now tv up using my details every month 3.99 gets taken out of bank and he doesn't even watch it I finch just want to cancel I want a full refund but can't speak to anyone from now tv
Legend 5
Legend 5

@Anonymous User


Welcome to the forum. You can cancel your pass by going to your My Account > My Passes page

You should see the kids pass you have on your account, with a cancel button next to it. Just click cancel and follow the steps all the way to the end.

As for a refund, you can try talking to live chat, explaining the situation and seeing if they can do anything for you as a courtesy. To get there go to the following help page


I'd also recommend setting up a payment PIN on your account to make sure your children don't accidentally purchase any passes, and there’s also a parental PIN you can set to restrict what certificate content they can watch should that be something you are interested in.