19-08-2015 19:15
Hi, I got the Sky movie pass free for a monthly on 12/08/2015, but I have been charged £9.99, can anyone give some advice on how to call Now TV on the phone, as I can't find a number for them anywhere. Or can anyone give me some advice on how to rectify this situation. Any help will be appreciated, thanks.
21-01-2016 12:38
Hi @Anonymous User,
Thanks for getting in touch.
I have sent you an email in regards to your query.
Please keep an eye on your inbox.
Thanks,
Karl
NOW TV Team
30-04-2017 18:59
i clicked on the free 14day movie pass and was also charged 9.99 for it,if id known i was gunna be robbed of 9.99 i wouldnt have clicked the FREE TRAIL offer.....how is it free if they tiik 9.99 out my bank.absolute disgrace,i tried chatting to an agent in the live chat option and that was a waste of time too.
01-05-2017 9:28
Hi @Anonymous User,
The most probable reasons why you've been charged is because: -
According to 'NOW TV's Terms & Conditions', if you do not officially cancel the individual NOW TV services you've subscribed to they will 'roll on' automatically prior to any 'free trial', 'voucher pass' or 'monthly' subscription expiring.
Sufficed to say, asking your bank or credit/debit card company to stop making payments or replacing your debit/credit card does not provide official confirmation to NOW TV that you no longer require their services. Neither does not watching/accessing the NOW TV service!
After officially cancelling each one of your subscriptions (by accessing the 'My Passes' area of your 'My Account'), NOW TV will send confirmation by email.
This being the case, provided you have not viewed any content (which the NOW TV people will thoroughly check) you should be able to get all (or a proportion) of your subscription payments returned/refunded to you by contacting a NOW TV representative, which can be done via the forums 'Live Chat' facility or 'Send us a message' facility. Here's what you need to do: -
Cheers