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Anonymous User
Not applicable

‎31-03-2020 9:33

cant get through to call centre and contract runs out tomorrow !!!!

my contract runs out tomorrow but cannot get through to anyone on phone and no-one answers emails . I have sick mother and need phone line for emergency so cannot be cut off, what can i do ?

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28 REPLIES 28
Veryold
Scholar

‎18-01-2021 19:30

In response to gavs82008

Thank you for the 0800 number 😊

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gavs82008
Legend 5
Legend 5

‎18-01-2021 19:40

In response to Veryold

@Veryold 

Not a problem, glad to have helped 🙂

FYI that I do not work for NOW, just a NOW customer trying to help
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Garywill
Mentor

‎18-01-2021 19:42

In response to gavs82008
I'm not writing anything so please stop
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gavs82008
Legend 5
Legend 5

‎18-01-2021 19:46

In response to Garywill

@Garywill 

Not sure I follow, as I was assisting @Veryold  with their issue on trying to find the 0800 free from number for broadband support.

FYI that I do not work for NOW, just a NOW customer trying to help
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Garywill
Mentor

‎18-01-2021 19:47

In response to gavs82008

I have not used this forum for approximately 1 year 

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gavs82008
Legend 5
Legend 5

‎18-01-2021 19:51

In response to Garywill

@Garywill 

That’s absolutely your choice. 
Although other forum users in need of help will see this thread and post comments. Which is exactly what’s happened.

 

Like i said, I assisted @Veryold  who was posting on the thread looking for help. 

FYI that I do not work for NOW, just a NOW customer trying to help
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gavs82008
Legend 5
Legend 5

‎18-01-2021 19:42

In response to gavs82008

@Veryold 

Please note that anything relating to TV passes will be directed through live chat.

https://help.nowtv.com/article/how-to-submit-a-complaint
Click “chat online” within the green box.

 

Alternatively you can send an email to customer service, address in the picture below.

BC9913AE-1894-4432-982C-450B08F332CE.jpeg

 

FYI that I do not work for NOW, just a NOW customer trying to help
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Anonymous User
Not applicable

‎31-03-2020 17:44

In response to Simon-J

Hi Simon-J or anyone at NowTV

 

I am supposed to be live 30/3/2020 and nothing has happened. I have gone through all the troubleshooting and reset a few times. I have tried calling many times and have been on hold for more than 2 hours. 

 

I really need my broadband to be up as I am working from home and I have been using my hotspot. What else can I do?

 

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Anonymous User
Not applicable

‎06-04-2020 8:55

In response to Simon-J

Hi, I am in the same position here, my contract is due at the end of the month and have not recieved any emails but I can see the costs going from £25 to £40... Please can someone get in touch with me or send the options email etc so I have chance to move to another supplier if you can not continue the price I have been paying.

Anonymous User
Not applicable

‎06-04-2020 12:38

In response to Anonymous User
Hi Rob, moving supplier may not be the best idea just at the moment - you don’t want to be without any service at this time. There are clearly many of us in the same position and I’m sure NOW will do some kind of blanket ‘amnesty’ to put people back in their due-to-renew position when this is over. That’s what I’m assuming, which I guess is ok if you can afford to pay the higher monthly cost for now, and hopefully have it adjusted back and reimbursed eventually. Who knows? Best wishes.
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