Payment Date

[Anonymous User]

Hi, 

My broadband payment is being taken out of my account earlier than the date I get paid, is there anyway I can change this? I get paid on the 23rd of every month but the payment has been coming out nearly 2 weeks before. It keeps being declined and I want to sort it asap.

Thank you in advance!

[schnapps · Accepted solution]

Hi @Anonymous User 

Have a word with the NowTV Broadband Team to see if they can change your Broadband payment date on their system.

Use the telephone number from this link page below to contact them.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1 

[Anonymous User]

Thank you @schnapps I have rang them and they said I have to ring up after the current payment has been processed. Apparently I have to wait 14 days from the original payment date before they can alter it to the new date. Thank you for your help! 🙂