04-01-2021 14:28
Has anyone had an engineer visit to fit a BT open reach line during tier 4 covid restrictions? What's the likelihood the appointment go ahead as planned? Need internet to work from home at new address.
04-01-2021 15:37 - edited 04-01-2021 15:41
Hi @Anonymous User
My understanding is that BT Openreach are still undertaking home visits if necessary (even under tier 4 restrictions).
Don't know if this BT Openreach linked information article helps.
https://www.openreach.com/covid-19-coronavirus
https://www.openreach.com/coronavirus-engineers-working-safely-to-keep-you-connected
If you are worried maybe phone the NowTV Broadband Team who can hopefully answer any questions you have.
Do you need a telephone number for the NowTV Broadband Team?
04-01-2021 15:46
Hi @Anonymous User
Should you wish to contact the NowTV Broadband Team for reassurances that BT Openreach will still attend a home visit in a tier 4 Covid 19 area.
Then phone the NowTV Broadband Team using the telephone number in this link page below.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1