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Account and Billing - Broadband


GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here:   If you have a ...

Karl-F by Community Manager
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Phone line not working.

Does anyone know the average time it takes for a landline repair?I switched to NOW TV Broadband and Phone on  17/07/2020 my phone went immediately dead. I have reported the issue, but 8 days later still no usable phone line.Broadband fine, but no pho...

Resolved! Upgrade my broadband

Hello, How do I upgrade my broadband from basic to Fab Fibre. My account will not allow me to load my broadband settings, upgrade, or anything else for that matter, the web interface for customers is absolutely dreadful and poorly implemented. (Tried...

NowTv LiveChat

Hey All, I'm looking to upgrade my broadband deal. When I moved to my new place only the basic broadband was available and it is far too slow to cope with all my devices. I've tried contacting by phone and never get anywhere with the long waiting tim...


Hi, my now tv subscription finish 17/07/2020 and I cancelled this subscription on the 28/06/2020 and I received a confirmation email of the cancellation and last night I received an email an order to continue the subscription for the next month yet I...

Resolved! Moving now broadband to my new home

Hi, I'm moving to a new home and called the number provided on the website (03300412462) to arrange the installation and was told to call 0333200800. My problem is that this number doesn't work! Is there an email address to contact Now or does anyone...