Why can I not cancel my broadband online

[trig1977]

I dont want to talk to them on the phone, I dont want to email.... I simply want to cancel my broadband that is now on a rolling one month contract that has doubled in price. 

I also do not want to switch as we are transfering it from my mothers email address to mine as I pay the bill. 

[RoyB]

@trig1977 

Why are you considering transferring the email, when you just want to cancel it?

I don’t understand….

[trig1977]

OK ignore the email thing completely, I simply want to cancel the broadband online. Is this possible?

[gavs82008]

@trig1977 

What do you want to do, change the email address of the account or completely cancel broadband?

[trig1977]

Ignore the email, we simply want to cancel the broadband online.. 

[gavs82008]

@trig1977 

Have a look at this link, see the second drop down question.

https://help.nowtv.com/article/how-do-i-cancel-broadband

[trig1977]

Zero help. Thanks

[gavs82008]

@trig1977 

It was a question as your original post was confusing. 

[gavs82008]

@trig1977 

To say I didn’t help is wrong, did you not see my post dated ‎07-10-2023 12:51?

[RoyB]

@gavs82008  

I think @trig1977  may not have read down far enough to see:-

“Send us an email

You can also send an email to [email removed] to let us know you'd like to cancel. We may need to call you back to verify your details, but don't worry, your notice period will begin the date we receive your request.

Keep in mind

We won't be able to cancel your membership unless we can verify your account information.”

erroneously assuming that the advice stopped at the ‘How much…?’ box 😢