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David29
Mentor
‎25-01-2023 16:01

Waiting for a new installation

I called last Monday to change my plan, they have said that they are going to change it, but now it is Wednesday and I continue with the same speed as the previous plan that I had.

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3 Replies
redchiz1
Elite 3
‎25-01-2023 16:15

What is the change? If it is a speed upgrade even that requires Openreach intervention. Try switching your Hub off for a full 30 minutes to allow the session to reset at the DSLAM and see if the speed improves. Otherwise, call NOW again if necessary to find out what's happening. 

gavs82008
Legend 5
Legend 5
‎25-01-2023 16:33

@David29 

No staff for broadband support ever post on the forum in my time of using it. As mentioned by @redchiz1 give the broadband team a call to find out what’s going on.

FYI that I do not work for NOW, just a NOW customer trying to help
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Jayach
Elite
‎26-01-2023 24:40

It would be helpful to know just what change you are hoping to make.

There are only 3 options on Now. BRILLIANT BROADBAND (ADSL only, up to approx 20Mbs), FAB FIBRE (up to approx 40Mbs) and SUPER FIBRE (up to 80Mbs).

The speed you will get depends on the quality of your Openreach line, you can check what they expect your line to be capable of here:

BT Broadband (btwholesale.com)

 

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