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Advocate

Total loss of service

My parents were supposed to be activated with nowtv fibre on Friday, but this hasn't happened. Upon speaking to a contact centre agent who agreed it wasn't active (dead line etc), he said it would be upto 5 working days to fix. My parents are in there 70s and heavily rely on their landline. Is there any escalation process with openreach to make this happen sooner? Thanks

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Legend 5
Legend 5

Re: Total loss of service

@DavidJCK 

There is a number for the broadband team, check the link below you’ll find the number there.

 

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

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Legend 5
Legend 5

Re: Total loss of service

@DavidJCK 

There is a number for the broadband team, check the link below you’ll find the number there.

 

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

View solution in original post

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Scholar 2

Re: Total loss of service

I have really bad eye sight how do I talk to someone from the company? Several apps arent working I cant figure it out on the maze of this. I cant have my inbox flooded with answers - are they even working today?

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