Now broadband hub

[Anonymous User]

My moms line ( fab fibre + anytime calls) went active on the 26/01/2022, she still has not received her hub, which i was told was sent on the 21/01/2022. When i spoke to support at the weekend they said there's a delay with manual orders.

[gavs82008 · Accepted solution]

@Anonymous User 

There isn’t much we can do as we are just fellow customers like yourself. 
Give the team a call tomorrow if you still haven’t received it.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

How to submit your complaint:

• Give us a call on 08007591213 to speak directly to a NOW advisor.

[Anonymous User]

ok, cheers

[schnapps]

Hi @Anonymous User 

If by any chance you or your Mum has an old Sky Router knocking around.

Then use that in the short term which should work on the NOW Broadband service until they sort out supplying you a NOW Hub 2 Router.

[Anonymous User]

We don't, but thanks anyway

[Anonymous User]

arrived in the post this morning, thanks for the help

[redchiz1]

That is good to know. Whilst you may technically not be entitled to compensation for a delayed start in service, you may nevertheless have a case to suggest that NOW give you a goodwill payment to recognise the fact that you didn't in fact have the equipment required to make use of the service until some days later. Worth a quick email to customer services perhaps?

[Anonymous User]

i spoke to them this morning, they kindly said they would give me £10 credit, thanks