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Advocate

Compensation

Had no internet calls tv for 8 weeks recieved compensation from out reach which was a good amount asked could they send it to my bank account as I had a funeral to arrange and it would of helped was told on numerous times I could cancel my account and it would take 3-5 days for the funds to Be put into my account then told again they had to cancel my account again as first time it didn’t work and would take 3-5 days again still 3 weeks later still nothing I will be taking my emails my chats from now tv to trading standards as this is an absolute joke @nowtv 

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Legend 5
Legend 5

Re: Compensation

@Kayleighw 

Give the broadband team a call, number on the below link. 

 

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

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Advocate

Re: Compensation

I’ve rang I’ve emailed just keep getting fobbed off
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Legend 5
Legend 5

Re: Compensation

@Kayleighw 

The below link will point you in the direction of where you can go to take it further

 

https://help.nowtv.com/ie/article/complaints-code-of-practice

 

 

Responsibility for the NOW TV Customer Complaints Code

NOW TV is a trading name of Sky Subscribers Services Limited (Irish branch) and Sky Subscribers Services Limited (Irish branch) has responsibility for all NOW TV representatives complying with the Code. Our designated person responsible for ensuring both ourselves and our Agents observe the Code is:

Alastair Hosie
Operational Compliance Manager,
Carnegie Campus,
Dunfermline, Fife KY11 8GH
Telephone: 01383 814 000
Email: [email removed]

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Advocate

Re: Compensation

Thank you I will do it later on
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NOW TV Team
NOW TV Team

Re: Compensation

@Kayleighw 

 

 

Hello thank you for contacting the forum, as you are aware this is a public forum so we cannot share your personal information on here, by the sounds of your circumstances, you are awaiting for a cancellation to go through, once this is successful an automatic refund is processed by auto-compensation, this can be a lengthy time depending on the state of the delay occurred at time of cancellation. 

Thanks
Nadine-K
The Now TV Team 🙂
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Advocate

Re: Compensation

Tbh it’s been a long time for the whole process I had no broadband for 8 weeks so all together it’s been with everything over 10 weeks it’s a joke there quick enough taking your money when you have to pay your broadband or are late oh they take your money then tho but when you want your money you can’t get it I have been in touch with trading standards as it’s a complete joke still waiting for a call from a manager and haven’t heard a thing
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Advocate

Re: Compensation

Hi there, 

 

Just wondered if this was resolved?  I was supposed to have mine installed on the 6th Jan then again on the 20th.  I ended up cancelling on the 24th as we had went weeks without.  Payment was then taken from my account on the 2nd Feb - even though I didn't even have the service.  I am having to wait till the 2nd March for a refund which should never have been taken and a further 30days for openreach to carry out an assessment!  Reading in the terms of compensation it is supposed to be received within the 30days.  I agree it has all been a bit of a joke!  

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Advocate

Re: Compensation

Hi there, I am still awaiting my auto compensation this is from January! Two missed engineer appointments and also the days in between. Could someone please deal with yjos as emails have been completely ignored. Thanks 

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Newbie

Re: Compensation

I had a similar problem getting my broadband installed. Twice open reach failed to install, no payments were taken from my bank until installation was completed. I paid one month from my bank then received £140 compensation credited to my broadband account. I didn't need to speak to anyone it was all done automatically and was informed once it was credited to my account.

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