Hi @Anonymous User
If you are a NowTV Broadband customer then if it was me i would call the NowTV Broadband Team for assistance & help.
You will find their telephone number by going to My Account on here, then select Broadband & Calls then click on the moving home section of the page until their telephone number appears on screen.
The moving home telephone number is the same phone number for all NowTV Broadband issues.
